Cancellation of Order

 Claims for shortages, discrepancies or faulty goods must be notified in writing via email to info@hapwear.com within 7 days of delivery. We are under no obligation to accept the return of perfect garments or fabric correctly supplied. Hapwear reserves the right to decide the terms of cancellation and refund on case to case basis and you shall not raise any question on such decision. We do not give cash refunds. Custom made garments, made to order and supplied correctly are non-returnable.

Goods Returned

Our most important task is to ensure your absolute satisfaction. We will always strive to reach that target. However, we acknowledge that mistakes are made occasionally. If you are not wholly satisfied with the Product, please tell us at the earliest opportunity, exactly what is the fault, the date, if relevant, when the fault became apparent; when and how you discovered the fault; and how the fault affected your use of the Goods;

To do this, it is essential that you follow the instructions below. These provisions apply in the event that you return Goods to us because you say they are faulty, you must contact us or by letter to our email address at the top of this agreement, you that you would like to return goods, specifying exactly what goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.

The Goods must be returned to us as soon as any defect is discovered.

So far as possible, Goods should be returned, with both goods and all packaging as far as possible in their original condition; securely wrapped; including our delivery slip; at your risk and cost.

Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.

Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket here or contacting us on info@hapwear.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.