Shipping policy

Welcome to HAP Innerwear

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or purchasing our products, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into a binding contract.

2. Products

We strive to ensure that all product descriptions, images, colors, sizes, and specifications displayed on our website are accurate.

However:

  • Actual product colors may vary due to screen settings.
  • Minor variations in fabric shade, texture, or stitching may occur.
  • Product availability is subject to stock.

We reserve the right to discontinue or modify any product without prior notice.

3. Pricing

All prices displayed are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

HAP reserves the right to:

  • Change prices without prior notice.
  • Correct pricing errors.
  • Cancel orders placed due to incorrect pricing.

4. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Cancel orders due to stock unavailability.

If payment has already been made for a cancelled order, the amount will be refunded to the original payment method.

5. Payment

We accept payments through secure payment gateways.

You agree that:

  • Payment information provided is accurate.
  • You are authorized to use the selected payment method.
  • HAP is not responsible for payment gateway failures, banking delays, or technical issues beyond our control.

6. Shipping & Delivery

Estimated delivery timelines are provided for convenience only.

Delivery times may vary due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Other unforeseen circumstances

HAP shall not be liable for delays caused by third-party logistics providers.

7. No Return Policy

Due to the intimate nature of our products, all HAP Innerwear products are non-returnable and non-exchangeable once delivered.

This policy helps maintain the highest standards of hygiene and customer safety.

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery. After verification, we will provide an appropriate resolution in accordance with our Return & Refund Policy.